Part One!: Q&A
How are the orders coming?
We are more than halfway done, and orders continue to ship regularly throughout the week. Yay! We know it has been a crazy wait, and we are so grateful for how understanding all of you have been. We were blown away by your overwhelming support, and we continue to be blown away by your kindness. You guys are clearly some of the best people on earth.
Why the wait?
There are several factors. As you all know, we got an insane amount of orders. Around 200 orders were placed on the 28th alone, and the sale ran for a whole week! It takes a lot of time to fulfill so many orders, but it's clearly the most awesome problem we've ever had. :) When it comes to the orders individually, one package from start to finish can take anywhere from 15 minutes to an hour. This is because we treat every package more like a present than an order. For example, our boxes start out looking like this...
...but they certainly don't end up that way. Not only is our soap handmade, but several elements of the packaging are handmade as well. We want you all to be able to feel the depth of our gratitude through every part of your order. So far, the feedback has been amazing, with a general consensus that it's worth the wait. [To read the comments from buyers who have received their orders, click here.] Then, of course, there is the unfortunate fact that we both have to continue working our day jobs during the process. We want to assure you, though, that every ounce of available time is going towards getting your orders out. :)
What can I expect with my order?
We're working with a goal of getting at least 35 orders out per week, and we've been hitting our mark or close to it the past few weeks. At this rate, we predict all orders should be out by the end of October. Of course, we know as well as anyone how life can throw a wrench in your plans, but we're confident we can make our goal! Anybody who hasn't received their order yet can also expect that we will take an extra step toward making it worth the wait.
Part Two!: Previews
Following on the heels of past updates, we want to give you all a little preview of the packaging process. We don't want to ruin the surprise though, so this time we're posting teaser photos:
Part Three!: Pictures
To finish this update, I'm posting some pretty pictures. Because they're just so damn pretty!
Yay! I'm even more excited now, if that's possible! So pretty, all those lovely soaps! You inspired me to try making soap, and I fell in LOVE! lol I thoroughly enjoy it :) If you don't mind me asking, where did you find the rose mold? I've looked all over and haven't seen one as pretty as yours <3 I'm so glad I could be even a tiny part of helping you and your mom. I cheered when I saw the zero balance! :) I know it's a huge weight off both of your shoulders.
ReplyDeleteAll my best,
Kristen
Hi Katie,
ReplyDeleteI tried to contact you through Etsy, but your account is gone : /
I never received my order. Could you check it out and get back to me, please? Thanks! My Etsy user name is DearEmmy
Hi--
ReplyDeleteLike the above commenter, I also never recieved my Etsy order & also noticed that your shop is gone, I didn't know how else to contact you...my etsy user name is tofusan. Thanks!
I never received my order either. A head's up would have been nice.
ReplyDeleteYeah...me too. I messaged you on Etsy, shop's gone. I ordered my soap almost 7 months ago. I know you have tons of orders to make, but this is ridiculous. I also realize I didn't spend a lot of money, and it was to help out your family, but if I was just making a donation, and not buying something, I would have liked to know that...
ReplyDeleteYou know, it's been over two years since I ordered my soap and I'm still pissed. Every time I see that unfulfilled order in my Etsy account, I have the memory of money you stole from me slapping me right in the face. I would've had Etsy and Paypal go after your ass if it weren't for the "Oh, we're just slow right now. See, we're putting out orders." from you and the "Our order was late, but it's lovely!" from other customers. Stupid, I know, but I wanted to think the best of you. Anyway, I'm out the money and it's way too late to do anything about it. I'm very glad your mom got her medical bills paid off, but I would've appreciated knowing that my money would end up being a donation before finalizing the soap purchase. Fuck you, SoapMachineCo, and fuck you, Katie.
ReplyDeleteOh, and another fuck you for being a fucking coward and pulling the plug on your Etsy shop so you would've have to be held accountable for your failure. That was beyond fucking low.
ReplyDelete*wouldn't have, not "would've have"
ReplyDeleteYou'd think I'd be able to type by now...